Debbie Piatt, Senior Commercial Customer Service Representative
Describe what you do at Walsworth.
I am the contact between the Sales Rep, Customer and the plant. It is my job to make sure that instructions are followed so that the end product is what is expected when the customer receives it.
Now, describe what you do like you are meeting someone at church or at a party.
My job is to work with everyone from the beginning stages of designing the books to the final product shipped to our customers. Once a book has been determined to print at Walsworth, I work with the internal people to make sure the processes are followed and the books are something that our customers and our employees can be proud of in the end.
How long have you worked at Walsworth?
It will be 41 years in April of 2021
What made you start working at Walsworth?
I felt I needed to better myself and since I had heard good things about the company, I decided to try for an office job at Walsworth.
Do you have family who works here?
Not currently, but both my parents retired from Walsworth. Having been with the company for 41 years, it feels like everyone is my family.
What is the coolest thing you get to do at work?
I like being able to meet new people, whether it be over the phone or in person.
What is your favorite work story to tell?
I have several but I think when you can talk to a sales rep, customer, boss and even co-workers and they become close friends, that is something you never forget. Over the years I have had people that have been a part of my life through good times and bad times. It means a lot when these people remain in your life and you are able to share things with them. It is good to share family memories and become close enough to know about their families.
What makes you want to come to work every day?
I am a people person and I love to be involved with people, I know that after 41 years of service it will be hard to someday retire and not be involved, but hopefully I have made lasting relationships that won’t be lost. It makes me happy to know that I have helped to create a dream for someone and they are happy in the end!
What would you be doing if you were not at work?
I would be spending time with my kids and grandkids, doing craft projects and doing my best to stay active.
If you were meeting a new customer and are working on a project for them, what would you like them to know about you?
Just know that I am here to help you in any way that I can and that your work is important to me.
What does working at Walsworth mean to you?
Walsworth is a great place to work, they have given me the opportunity to provide for my family, meet new people, and have shown that they are important to my success.
What is one piece of advice you’d give to a person who is looking for help on how to deal with our current times, with regard to your area of expertise?
Be thankful for everything you have and continue to be patient with the situation we are currently in. Enjoy your surroundings and make the best of every day, try to start each day with a smile and know that you are not alone, we have a lot to be thankful for!