Our People – Customer Service
Walsworth fosters a customer‐centric culture and is committed to providing a good customer experience.
To ensure customer needs are met, Walsworth provides each customer a single point of contact, dedicated to their account and backed by a team of subject matter experts for file handling, mailing, distribution and fulfillment.
As customer service manager Jake Pschigoda said, “I know our CSRs are exceptional because our customers take the time to tell me that all the time.”
Meet Walsworth’s team of customer service and technical support experts below and learn a bit more about each one by clicking on their photo.
Customer Service Managers
Cassie Elliott
Commercial Customer Service and Pre-Press Manager – Marceline
Gail Novitske
Customer Service Manager – Ripon
Jake Pschigoda
Customer Service and Scheduling Manager – Saint Joseph
Lisa Kamphuis
Customer Service Supervisor – Ripon
Michelle Brosemer
Customer Service Manager – Brookfield
Sara Baysinger
Customer Relations Manager – Fulton
Customer Service Representatives
Alicia Coard
Commercial Customer Service Representative – Saint Joseph
Alyssa Black
Yearbook Customer Service Representative – Brookfield
Amanda Tillery
Yearbook Customer Service Representative – Brookfield
Ashley Giboney
Commercial Customer Service Representative – Fulton
Autumn Barker
Yearbook Customer Service Representative – Brookfield
Carrie Hackett
Commercial Customer Service Representative – Ripon
Cheryl Ball
Senior Yearbook Customer Service Representative – Brookfield
Cindy Eppley
Commercial Customer Service Representative – Saint Joseph
Courtney Sportsman
Commercial Customer Service Representative – Marceline
Damon Stephens
Yearbook Customer Service Representative – Brookfield
Dana Kelly
Senior Commercial Customer Service Representative – Marceline
Elaina Heislen
Commercial Customer Service Representative – Fulton
Felica Teeter
Commercial Customer Service Representative – Marceline
Haeley Templeman
Yearbook Customer Service Representative – Brookfield
Hayley Forck
Commercial Customer Service Representative – Fulton
Heather Shaver
Traxion-Digital Customer Service Representative – Ripon
Holly Hackbarth
Commercial Customer Service Representative – Ripon
Jenny Shoemaker
Senior Commercial Customer Service Representative – Marceline
Jody Chrisman
Senior Commercial Customer Service Representative – Marceline
Kelly Jeske
Commercial Customer Service Representative – Saint Joseph
Kelly Larson
Commercial Customer Service Representative – Ripon
Kennedy Berry
Yearbook Customer Service Representative – Brookfield
Kim Gallert
Commercial Customer Service Representative – Ripon
Kim Poole
Commercial Customer Service Representative – Saint Joseph
Kreg Arnold
Commercial Customer Service Representative – Saint Joseph
Kristy Huebner
Commercial Customer Service Representative – Saint Joseph
Liz Baker
Customer Service Representative – Brookfield
Lori Davis
Commercial Customer Service Representative – Fulton
Maureen McRae
Commercial Customer Service Representative – Saint Joseph
Melissa Barnes
Yearbook Customer Service Representative – Brookfield
Molly Angle
Commercial Customer Service Representative – Ripon
Pam Maitland
Commercial Customer Service Representative – Saint Joseph
Patti Robbins
Commercial Customer Service Representative – Saint Joseph
Shannon Bagwell
Commercial Customer Service Representative – Fulton
Stephanie Fletcher
Commercial Customer Service Representative – Ripon
Customer and Computer Support
Barry Pratt
Pre-Press Technician and G7 Specialist – Michigan
Charlotte Williams
Computer Support Specialist – Marceline
James Wamser
Adobe Certified Instructor and Trainer – Wisconsin
Vicky Dansereau
Corporate Mailing Services Specialist – Ripon
